No Refund Policy

Effective Date: 03/12/25

At PTxSA, we are committed to providing high-quality, one-on-one concierge physical therapy services. Due to the nature of our services and the time reserved for each client, we enforce a strict no refund policy.

 

1. No Refunds on Services

• All payments for physical therapy evaluations, treatment sessions, performance training, and injury screenings are final and non-refundable once the service has been provided.

• We do not offer refunds for partially completed sessions or unused appointment time.

 

2. Cancellations & Rescheduling

We understand that schedules change. To be fair to all clients, we enforce the following policies:

• Cancellations with at least 24-hour notice: You may reschedule your appointment without penalty based on availability.

• Cancellations within 24 hours of the appointment: A cancellation fee of up to the full session cost may apply.

• No-shows (missed appointments without notice): You will be charged in full with no refund or rescheduling option.

 

3. Prepaid Packages & Memberships

• If you purchase a package or membership, no refunds will be issued once the payment has been processed.

• Sessions in prepaid packages must be used within the specified timeframe, or they may expire.

• In the case of a medical emergency or injury, session credits may be transferred to a later date at PTxSA’s discretion.

 

4. Exceptional Circumstances

Refunds will only be considered in rare cases, such as:

• A documented medical condition that prevents you from participating in physical therapy (subject to review).

• An error in billing or duplicate charges (we will correct the mistake promptly).

All refund requests must be submitted in writing to [Your Contact Email] and will be reviewed on a case-by-case basis.

 

5. Payment Responsibility

By booking an appointment with PTxSA, you acknowledge and agree to:

• The No Refund Policy outlined above.

• Your responsibility for full payment of all scheduled sessions, regardless of attendance.

• Understanding that insurance is not accepted, and all payments are made out-of-pocket.

 

6. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

PTxSA, LLC
5900 Balcones Drive STE 100

indyhenderson@ptxsa.com

210-541-2856